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By placing an order with Dylan's Art Shop, you agree to our terms and conditions. All products are made to order; please allow 5-7 business days for production. Prices and availability are subject to change without notice.
We reserve the right to cancel any order due to unforeseen circumstances. Payment must be received before products are shipped.
We respect your privacy and are committed to protecting your personal data. Any information collected during your visit or purchase will be used solely for processing your orders and providing customer service.
We do not share your personal information with third parties except as necessary to complete your order (e.g., shipping providers).
Returns are accepted in accordance with Australian Consumer Law. Please contact us within 14 days of receiving your order to discuss any issues. Return shipping costs are the responsibility of the customer.
Custom or personalized items are non-refundable unless faulty.
We ship within Australia only. Estimated delivery times vary based on your location. Shipping delays due to external carriers or unforeseen events are beyond our control.
If you have any questions about these policies, please contact us.